Will AI Bring Hotel General Managers Back to the Lobby?
As AI takes over hotel back-office tasks, many properties are rethinking the general manager’s role and shifting leadership back toward guest-facing spaces.
Jolyon Hyne is a journalist covering travel, culture, and global trends. His writing focuses on the evolving character of cities, societies, and destinations worldwide.
As AI takes over hotel back-office tasks, many properties are rethinking the general manager’s role and shifting leadership back toward guest-facing spaces.
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